Are the technical specifications of an electronic device the only thing to consider when creating a purchase? Although the specs of any device possess a significant impact on the user encounter, they are not the only factor to be considered: In recent years, a growing percent of shoppers started looking at the after-sale service too. As a result and in order in order to stand out in a fiercely competing market, many brands are usually shifting their focus in order to service optimization as Post-Purchase Customer Experience becomes a concern.
According to Kantar’s BrandZ™ Best Global Brand Rankings just for 2021, HUAWEI had its name listed again with the brand value increased by 29% year-on-year. What is HUAWEI’s secret to consistently rank high in global brand rankings? Aside from its cutting-edge technology and products, another factor that might be overlooked is HUAWEI’s customer service and especially its after-sale service.
HUAWEI has been spending so much time to improve its customer service professionalism and reliability and friendliness all together and has earned a popularity for providing high-quality solutions with HUAWEI Care.
Clients expect their needs to be met, and they expect the brand to be customer-centric, that’s the reason why HUAWEI Care provides free of worry quality assurance and helps Huawei users extend the item service life, allowing them to keep their particular devices for a longer time period. Huawei Care is now accessible in Pakistan, which is a piece of terrific news, and customers exactly who purchase Huawei Care through authorized sales channels are eligible for a warranty on their products.
Huawei Care value-added service can also help users save money on repairs (in some cases, for free), while also ensuring that original parts are used and a quality warranty is usually provided. Devices will also be repaired by certified technicians in HUAWEI Customer Service Center.
HUAWEI Care-Extended Warranty
By extending the warranty on devices, HUAWEI Care-Extended Warranty can reduce users of the worry of high maintenance costs.
Customers have to pay the part cost + labor charges (Monthly advertising campaign offers zero labor charges. Protectors phone cleaning and more exciting offers)
It is to be noted that the service excludes devices that have been soaked, bent, deformed, or handled/disassembled simply by an unauthorized service provider.
Clients who are familiar with HUAWEI might be aware of the other premium services previously offered prior to the release of HUAWEI Care (screen replacement without high expenses and with a 30-day warranty) soon starting but not began yet, HUAWEI Battery Substitute (as low as Rs 1, 399), and HUAWEI Storage Upgrade Cloud Program.
Huawei has generated a close relationship with its customers over the years, and customers understand Huawei even more because of that: Its longstanding customer service beliefs has been crystallized into HUAWEI Care, which represents a good update to the brand’s mutually beneficial relationship with its customers.
While Previously Huawei focused on repairing any harm that had already been caused, now preventive maintenance has turned into a priority, with the goal associated with alleviating customer concerns about device repair. HUAWEI offers constantly been growing and evolving, so did the commitment to providing cozy and excellent customer service.
Make sure you do note that the information provided above is subject to alter based on the official website or maybe the activities of the Huawei Customer Service Center.
For more information, please visit https://consumer.huawei.com/pk/support or contact HUAWEI Customer Service at 0800-00016.