Easypaisa, Pakistan’s Number 1 Payment App, has launched a self-service customer care option for its users from within the particular Easypaisa App. This brand-new feature now enables users to resolve a variety of problems and get responses to their queries instantly without the need of calling the Easypaisa helpline. Customers using the Easypaisa App will now be able to make use of this support menu to immediately block their own Easypaisa Accounts for security purposes, update their particular account credentials as well as their Nadra verification details in addition to make changes to their Cash Transfers sent to CNICs by correcting the CNIC details or by reversing the cash Transfers to a CNIC totally.
Easypaisa offers always focused on providing the best user experience across accessible channels for its customers as well as the platform continues to innovate through more accessible complaint quality channels in this digital era. The platform seeks to eliminate hindrances in customer servicing simply by offering a wide range of channels by which customers can seek information and also have their queries resolved. Along with existing customer support channels, this in-app support is an innovative way of enhancing the Easypaisa user experience whereby users have the ability to solve their problems on their own without depending on a client service agent.
Commenting on this growth, Omar Moeen Malik, the Business Head for Easypaisa stated;
“Customer experience is one of the many essential elements of any assistance offering. With our customer-focused strategy, we at Easypaisa are looking for newer and efficient ways to create value for our customers. By digitizing the most popular complaints at our helplines and providing them within the Easypaisa App directly can be to access, we believe we offer a greater level of financial freedom plus convenience for all of our appreciated customers”.
With almost ten million customers using the Easypaisa App in the last 30-days throughout the Android and iOS platforms, Easypaisa is the most used Pakistani App across all classes and remains committed to transforming Pakistan into a cashless and financially inclusive society through the power of collaboration & technology.